Privacy Policy

1. Information We May Collect

Depending on how you interact with Jelly Mobile Detailing, we may collect:

• Name, phone number, email address, and general service location.
• Vehicle type, vehicle details, requested services, photos, and condition information.
• Appointment, estimate, invoice, payment, and service records.
• Messages, inquiries, form submissions, and other communications.
• Business information provided for commercial, dealership, fleet, aviation, marine, or RV accounts.
• Technical website information such as browser, device, IP address, cookies, and analytics data where enabled.

Our services and website are intended for customers arranging vehicle-detailing and related services. We do not knowingly seek to collect personal information from children for independent use of our services.

2. How We Use Information

We may use information to schedule and provide services, prepare estimates and invoices, respond to questions, communicate about appointments, document vehicle condition, improve our website and business operations, prevent fraud or disputes, and meet legal, accounting, insurance, or recordkeeping obligations.

3. Text Messages & Phone Communications

If you provide a mobile number or contact us by text, we may use that number to respond to your inquiry and send communications related to your appointment, estimate, service, payment, or customer relationship.

Jelly Mobile Detailing does not sell mobile phone numbers or SMS consent information. Mobile information and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

Message and data rates may apply. You may ask us to stop non-essential text communications at any time.

4. Scheduling, Payments & Service Providers

We may use service providers to operate the website, manage scheduling, process payments, communicate with customers, store business records, provide analytics, or support other business functions.

These providers may process information on our behalf under their own terms and privacy practices. We do not authorize them to use customer information for unrelated purposes simply because they provide services to Jelly Mobile Detailing.

5. Payments

Payment information may be processed by third-party payment providers. Jelly Mobile Detailing may receive limited transaction details such as payment status, transaction identifiers, amount paid, and the type or last digits of a payment method. Full card information is generally handled by the payment processor rather than stored by Jelly Mobile Detailing.

6. Cookies & Analytics

Our website and the services used to operate it may use cookies, analytics, security tools, or similar technologies to help the site function, remember preferences, measure usage, improve performance, or understand how visitors interact with the site.

Your browser or device may allow you to block or delete cookies, although some website features may not work as intended if certain cookies are disabled.

7. Vehicle Photos & Service Documentation

We may photograph or record a vehicle for inspection, estimate preparation, pre-existing condition documentation, quality control, service records, or dispute prevention.

Public marketing use is separate from ordinary service documentation and requires your permission. The optional Share the results choice does not affect your service. We treat a blank choice or No thanks as no marketing permission. Approved photos exclude names, faces and readable plates.

8. When Information May Be Shared

We may share information when reasonably necessary to complete a requested service, work with service providers acting on our behalf, process payments, maintain business records, respond to lawful requests, protect safety or legal rights, or address an insurance claim, dispute, suspected fraud, or chargeback.

We do not sell customer personal information as part of our ordinary business operations.

9. Information Retention

We may retain customer, appointment, estimate, invoice, payment, vehicle-condition, and communication records for as long as reasonably necessary for service, warranty, accounting, tax, insurance, dispute-resolution, legal, or business-recordkeeping purposes.

10. Data Security

Jelly Mobile Detailing uses reasonable measures intended to protect customer information. No website, wireless network, payment system, email system, text-message service, or electronic storage method can be guaranteed to be completely secure.

11. Your Choices

You may contact Jelly Mobile Detailing to ask about personal information we maintain about you, request correction of inaccurate information, or ask that information be deleted when we are not required to retain it for legal, accounting, payment, insurance, safety, or business-recordkeeping purposes.

You may also opt out of non-essential marketing communications while continuing to receive communications needed for an active appointment, transaction, or customer-service matter.

12. Third-Party Websites & Services

Our website may link to third-party services such as scheduling, payment, social-media, map, or other platforms. Jelly Mobile Detailing is not responsible for the privacy practices of third-party websites or services that we do not control.

13. Changes to This Policy

We may update this Privacy Policy as our website, services, technology, legal obligations, or business practices change. The effective date at the top of the page will reflect the current version.